Refund and cancellation policy

This policy covers technology solutions architecture and IT consulting services purchased from Northwind Atlas Capital LLC, trading as Northwind Atlas.

Consultations

• You may reschedule or cancel more than 24 hours before the session for a full refund.
• Cancellations within 24 hours and missed sessions are not refundable, but we permit one rescheduling at no additional charge.
• If we cancel and cannot agree a replacement time, we issue a full refund.

Fixed-fee engagements

• If you cancel before work starts, we refund the deposit in full.
• If you cancel after work starts, we charge for completed work at the rates or milestones in the written proposal and refund the unused balance.
• A fee for a deliverable that has been delivered and accepted is not refundable.

Retained advisory

You may cancel retained advisory with 30 days' written notice. Fees for a service month that has already started are not refunded, unless required by law or otherwise stated in the proposal.

Problems with a deliverable

If a deliverable does not match the agreed written scope, notify us within 14 days. We will review the issue and correct a confirmed scope deficiency at no additional cost.

Payment disputes

Please contact us before initiating a payment dispute so we can investigate promptly. This does not limit any legal or cardholder rights.

Requesting a refund

Use our secure enquiry form and include your name, payment reference, service and reason. We acknowledge requests within two business days. Approved card refunds are returned to the original payment method within 10 business days; the receiving bank may take additional time to post the credit.